Macabacus and Microsoft (for the most part) no longer support Internet Explorer 10 and prior versions. Please consider upgrading your browser.

FAQ

Products

What is the difference between Macabacus Pro and Macabacus Suite?

A Macabacus Suite subscription provides access our Excel, PowerPoint, and Word tools, while a Macabacus Pro subscription provides access only to our Excel tools.

What is the difference between Macabacus and Macabacus Lite?

Macabacus Lite is a VBA add-in for Excel that contains a small subset of the tools offered by Macabacus, a COM add-in for Office. See our Macabacus Lite FAQ for more information.

Do you build customized solutions?

No. We build customizable solutions designed to meet the needs of all finance professionals. However, if you have a suggestion for a new feature or how to improve an existing one, please let us know. If your suggestion makes sense for our entire user base, we will build it into the product. This way, you can reap the benefits of a customized solution without paying a premium for it.

Will Macabacus conflict with other add-ins I have installed?

Some Excel add-ins, such as Capital IQ, FactSet, and Bloomberg have shortcut keystrokes that may conflict with Macabacus shortcut keystrokes. However, you can easily deconflict shortcut keystrokes within Macabacus or the other add-in. There are no other known conflicts. In fact, Macabacus is often used alongside Capital IQ, FactSet, and Bloomberg.

Trials

How do I begin a trial of Macabacus Pro/Suite?

Download the full version of Macabacus and install it. Your trial will begin automatically. No credit card is required to begin your trial.

How long is the Macabacus trial period? Can I extend my trial?

Macabacus may be evaluated free of charge for 30 days. Trials may be extended for potential enterprise customers at Macabacus' discretion. Email us to request an extension.

How does the Macabacus trial version differ from the regular, licensed version?

There is no difference. The trial version is fully functional and offers all tools and features found in the licensed version.

Am I eligible for a trial?

The spirit and intent of the free trial, as with any software trial, is to provide prospective customers an opportunity to evaluate Macabacus prior to making a purchase. Once your organization purchases Macabacus, no further evaluation is required, and your organization's current, future, and temporary employees are no longer eligible for the free trial. Accordingly, employees whose employers already have a Macabacus account may be unable to initiate trials, and the software will require activation prior to use.

Pricing

What does Macabacus cost?

Please see our pricing page.

Do you offer volume discounts?

Macabacus is already heavily discounted relative to alternative solutions, so we only offer discounts above 50 licenses. Contact sales@macabacus.com for volume discount pricing.

Do you offer student discounts?

Macabacus is accessibly priced for retail customers like students, and already discounted heavily relative to alternative solutions, so we do not offer student/education discounts. If you are constrained by budget, see if Macabacus Lite meets your needs.

Why do I have to pay extra for peripheral services like training?

Most enterprise software includes peripheral services like training in their cost, and you or your company pays an "enterprise premium" for those services. In contrast, we sell Macabacus at a lower, retail price point to make it accessible to budget-conscious individuals and deep-pocketed companies alike. By offering training, customization, etc. a la carte, we give our customers an option to pay either a retail price or a more enterprise-like price for Macabacus.

Can I get a quote?

Please see our pricing page for 50 or fewer licenses. If you plan to purchase more than 50 licenses, contact sales@macabacus.com for a quote that reflects volume discount pricing.

Why did you raise prices?

In July 2016, we increased the price of our annual plans by approximately 8%, and the price of our monthly plans by approximately 10%. This slight price increase better reflects (a) the value of extensive functionality added to Macabacus since original pricing was set in 2013, and (b) our increased infrastructure costs that ultimately provide you with better service. Bigger picture, Macabacus remains deeply discounted relative to alternative solutions, and accessibly priced for our retail customers.

The new pricing is in effect for all new purchases immediately, and will be rolled out to existing customers over time.

Purchasing

How do I pay?

We accept Visa, MasterCard, American Express, and Discover at our online checkout, which is the easiest and preferred way to purchase a Macabacus subscription. We also accept ACH credit payments and wire transfers for orders totaling $500 or more. We do not accept physical checks. Monthly plans are only available via online checkout. Orders not completed via online checkout are subject to additional fees.

If you are prohibited from using our online checkout, then the procurement process is often sequenced as follows:

  1. You request a quote from Macabacus for a specified number of Pro/Suite annual licenses. Depending on the order size, we may refer you to our pricing page to do the math, or send you a PDF quote that reflects volume discounts and processing fees, as applicable. You need not request a quote to begin the purchasing process.
  2. You email Macabacus a purchase order ("PO") for the desired number of licenses. This is normally a PDF that includes a PO number, but the body text of an email will suffice. If you intend to pay by credit card, include the card information in your PO (this is unusual, but some resellers include temporary credit card information in POs).
  3. After receiving your PO we will configure your account and send you and invoice. Payment terms are net 30.

Some banks oddly deduct their wire transfer fee before sending payment to Macabacus, resulting in underpayment of the invoiced amount. If this happens, your account will be marked unpaid and you may experience an interruption in service. We will require you to make full payment, which usually means wiring the difference between the received and invoiced amounts, plus another wire transfer fee to your bank, plus our bank's incoming wire transfer fee to make us whole. In other words, this "mistake" may cost you over 3x the amount of underpayment. Be sure to check with your bank before sending payment to understand how your wire transfer fee is paid.

Why was my credit card denied?

Our payment gateway, PayPal, may reject transactions that originate in certain countries or that appear suspicious. You must contact your card issuer or bank to learn why the transaction failed, as we do not have that information. Alternatively, you can try another credit card or pay via wire transfer.

Can I purchase Macabacus outright?

No, we only sell access to our software on a subscription basis. The benefits of the subscription model are lower up-front costs and perpetual access to the latest version of Macabacus for any version of Office.

Do you offer refunds?

In general, no. You have 30 days to evaluate whether Macabacus meets your needs prior to making a purchase. However, we will provide refunds under specific circumstances. We cannot provide refunds after 30 days under any circumstance (our payment gateway's policy, not ours).

Licensing

How does Macabacus licensing work?

See our documentation for more information.

How do I manage user access to Macabacus?

Users can be provisioned via our easy-to-use Admin Console. See our documentation for more information.

Where is your EULA?

Our EULA can be found here.

Support

What is your customer support model?

We provide 24/7 email support, and are generally most responsive to inquiries from 09:00 to 18:00 ET, Mon–Fri. We prioritize email support inquiries based on the nature of your problem, so response times may vary with your problem's severity and the availability of a solution in our documentation, which provides immediate answers to most questions. In addition, support agents may be available to chat during the hours above. If so, a chat window will appear in the bottom right corner of our web pages. Phone support may be offered only after efforts to resolve issues over email or chat have been exhausted.

Our ability to provide technical support often depends on your cooperation in providing the information we require to resolve your issue. The more information you provide, the better we can assist you.

Is there a support number I can call?

Unless your organization has specifically negotiated phone support as part of its licensing agreement with Macabacus, phone support is offered only after efforts to resolve issues over email or chat have been exhausted. Our responsive email and chat support and extensive self-service capabilities (e.g., thorough documentation and troubleshooting guides, Admin Console) help you resolve nearly any technical or account/billing issue efficiently, making phone support unnecessary in most cases.

We understand that you might expect to pick up the phone to get support for your enterprise product and services. You—or, more likely, your employer—are paying a high, enterprise-level premium for that convenience. Macabacus is an enterprise product sold at a much lower retail price point. Only by limiting phone support and related costs can we deliver Macabacus to you at a fraction of what others charge for similar solutions.

Security

Where do you store my payment information?

We do not store any payment information, such as credit card numbers. In fact, your payment details are never exposed to Macabacus' servers—they are transmitted directly to and stored by our PCI-compliant subscription management vendor, when you check out online.

Do you store passwords as human-readable "clear text"?

No, we use one of the most secure, salted encryption algorithms available to store passwords, making it unlikely that a hacker would be able to read passwords stored in our database. In recent, widely publicized data breaches, the primary concern is often that passwords were exposed because hacked companies did not securely store passwords.

What information do Macabacus add-ins collect?

Macabacus add-ins log errors and record usage statistics in the background. This data generally does not contain sensitive information, and we use it only for internal purposes such as product improvement and troubleshooting. This data is transmitted over HTTPS protocol to Macabacus' servers—or, in the case of error logs, to a third-party provider—where it is stored.

If you prefer that Macabacus not collect this data, you can opt out. However, opting out may limit some Macabacus functionality and impair our ability to provide technical support when you need it, and is not recommended.

Note that certain errors logged by Macabacus contain file or folder paths. In general, file and folder paths should contain project or code names in place of sensitive information. Although paths logged by Macabacus are not normally read by humans, please avoid sending us data that includes sensitive information like "S:\Investment Banking\Clients\AAPL\MSFT Merger".

System Requirements

Will Macabacus run on my version of Windows/Office?

Macabacus and Macabacus Lite are intended for use with desktop versions of Microsoft Office 2016-2007 for Windows 10-XP. Both 32-bit and 64-bit versions of Office are supported. We will no longer update or support Macabacus for Office 2007 once Microsoft stops supporting Office 2007 in October 2017.

Macabacus also requires the following Microsoft prerequisites/dependencies. You will be prompted to install missing prerequisites at installation, and can download them directly from Microsoft and install them yourself.

If you are still running Windows XP you must have Service Pack 3 installed to install Macabacus.

Does Macabacus work in Office 365?

Yes. Office 365 is just a subscription model, not the software itself. So long as you have the desktop version of Office installed, Macabacus and Macabacus Lite are compatible. See the Office 365 FAQ for more information.

Does Macabacus work with web-based versions of Office?

No, web-based versions of Office do not support add-ins, which severely limits their utility. Professional users should install the desktop version of Office.

Does Macabacus/Macabacus Lite work with Office on Demand?

Office on Demand uses click-to-run technology to stream Office to a Windows computer that connects to the Office 365 service. While Office on Demand supports XLAM add-ins like Macabacus Lite, it does not support VSTO add-ins that deliver enhanced functionality, such as Macabacus. Professional users should install the desktop version of Office instead. Microsoft discontinued Office on Demand in November 2014.

Will Macabacus work on a Mac?

Yes, so long as you have the desktop version of Office for Windows installed. Office for Mac is not supported at this time, and we currently have no plans to support it.

You can create a Windows virtual machine on your Mac using VMware Fusion or Parallels.

How do I download the software?

You can download Macabacus software with any modern browser. If you are unable to download the software, upgrade your browser, check your firewall settings, and/or contact your IT personnel for assistance.

Software Resellers

How do I request a quote?

For 50 or fewer licenses, see our pricing page. For more than 50 licenses, please contact sales@macabacus.com for a quote.

Do you offer a reseller discount?

No, not at this time.

How do we place an order?

Please see this page and the answer above.

Macabacus Lite

What is Macabacus Lite?

Macabacus Lite is our "free tier" Excel add-in, which contains a small subset of the functionality found in the full version of Macabacus. It is primarily intended for personal and educational use, and for use in small organizations with budgetary constraints. See our pricing page to learn about the differences between Macabacus and Macabacus Lite.

Can Macabacus Lite be used for commercial purposes?

You may generally use Macabacus Lite free of charge on up to five commercial-use computers (or virtual machines) in organizations with 40 or fewer employees. Although we relax these limits for some organizations, exemptions are not granted by request. If you cannot download Macabacus Lite because your organization has reached or exceeds these limits, then your use of Macabacus Lite is prohibited at that time.

If your organization purchases a Pro/Suite license, you may be prevented from downloading Macabacus Lite. This ensures a consistent Macabacus user experience across your organization.

Why can't I download Macabacus Lite?

Assuming that a technical/browser issue is not preventing download, you may be unable to download Macabacus Lite if:

  • Your organization has reached or exceeds the usage and size limits described above, or
  • Your organization has already purchased a Macabacus Pro/Suite license, or
  • You entered false information in the download form, such as a disposable email address.

Existing Macabacus Lite users are not necessarily entitled to re-download Macabacus Lite. For example, if you downloaded Macabacus Lite when your company was below the five-PC limit, but your company is now over the limit, you may be unable to download Macabacus Lite again. We do not grant exceptions in this scenario.

I cannot download Macabacus Lite, but want to try it to decide whether to purchase a Pro/Suite license.

Evaluate the full version of Macabacus using the 30-day free trial instead. Although Macabacus and Macabacus Lite share some core tools, the premium versions of these tools are typically more robust and full-featured. The Macabacus Lite experience is not representative of the Macabacus experience.

Some users left my company. How can I "free up" Macabacus Lite "licenses" so others can use it?

You cannot. Macabacus Lite is a free product, so we do not manage Macabacus Lite access for individual users, and cannot accept self-reported usage for obvious reasons. Instead, we use algorithms, data, and other considerations to estimate usage to determine whether your company is above/below the five-PC limit. Accordingly, our estimates sometimes differ from actual usage (particularly in the case of turnover). If you are interested in license management capabilities, please consider our Macabacus Pro/Suite products.

Can I buy Macabacus Lite?

No, we do not sell Macabacus Lite.