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Help Center

General Questions

Immediate answers to the most common questions

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Featured Topics:

What does Macabacus cost? What payment options are available? On how many computers can I use it? What are the differences between plans? Can you customize Macabacus for me? What training options are available? What are the system requirements?

Using Macabacus

Everything you need to get started and be more productive

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Featured Topics:

Installing Macabacus / Macabacus Lite Troubleshooting loading & installation Troubleshooting Excel keyboard shortcuts Configuring and sharing settings with others Shared content / template libaries Tracing cell precedents / dependents Linking to Excel from PowerPoint / Word

Account Management

Use your self-service Admin Console to manage users, billing, and more

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Featured Topics:

Upgrading to Macabacus Suite Purchasing additional licenses (e.g., seats) Adding and removing users Transferring / reassigning licenses Restoring access after subscription expired Preventing automatic subscription renewal Information for software resellers

Can't find an answer? Macabacus offers several options for getting the support you need.

Email Support

Reach us anytime at support@macabacus.com. For technical support, be sure your email includes the information we need from you.

Chat Support

Use the chat window at the bottom of the page for basic support inquiries. Chat is generally available from 09:00 to 18:00 ET, Mon—Fri.

Phone / Remote Web Assistance

If we cannot resolve your issue over email or chat, then let's jump on a call. Please be prepared to share your screen so we can best serve you.