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A Macabacus Suite subscription provides access our Excel, PowerPoint, and Word tools. A Macabacus Modeler subscription provides access to our Excel tools, only, while a Macabacus Presenter subscription provides access to our PowerPoint tools, only.
Macabacus Lite is a VBA add-in for Excel that contains a small subset of the Excel tools offered by Macabacus, a COM add-in for Office. See our Macabacus Lite FAQ for more information.
No. We build customizable solutions designed to meet the needs of all finance professionals. However, if you have a suggestion for a new feature or how to improve an existing one, please let us know. If your suggestion makes sense for our entire user base, we will build it into the product. This way, you can reap the benefits of a customized solution without paying a premium for it.
Some Excel add-ins, such as Capital IQ, FactSet, and Bloomberg have shortcut keystrokes that may conflict with Macabacus shortcut keystrokes. However, you can easily deconflict shortcut keystrokes within Macabacus or the other add-in. There are no other known conflicts. In fact, most of our customers use Macabacus alongside Capital IQ, FactSet, and/or Bloomberg.
Download the full version of Macabacus (not Macabacus Lite) and install it. Enter your email address when prompted to initiate your trial. No credit card is required.
Macabacus may be evaluated free of charge for 30 days. Trials may be extended for potential enterprise customers at Macabacus' discretion. Email us to request an extension.
There is no difference. The trial version is fully functional and offers all tools and features found in the licensed version.
The spirit and intent of the free trial, as with any software trial, is to provide prospective customers an opportunity to evaluate Macabacus prior to making a purchase. Once your organization purchases Macabacus, no further evaluation is required, and your organization's current, future, and temporary employees are no longer eligible for the free trial. Accordingly, employees whose employers already have a Macabacus account may be unable to initiate trials, and the software will require activation prior to use.
Also, previously licensed Macabacus users not are eligible for trials.
Licensing is per user. See our documentation for more information.
No, per the FAQ above. However, you can purchase as many licenses as your company requires in a single account.
Yes. See our documentation for more information.
Our EULA can be found here.
Please see our pricing page.
No, but we may offer incentives for strategically important sales opportunities such as volume discounts, our Low Price Guarantee, and special promotions.
Please generate a quote on our pricing page.
We do not provide prorated quotes for purchases in the middle of a billing cycle because the amount due is based on time remaining in your billing cycle at the time of purchase, which cannot be known in advance. However, you can estimate the amount due by multiplying the full-year price by the number of days remaining in your cycle at your expected date of purchase, and dividing by 365.
Macabacus is already heavily discounted relative to alternative solutions, so we only offer discounts above 50 licenses. Generate a quote to see your volume discount.
No—Macabacus is already accessibly priced for retail customers like students and discounted heavily relative to alternative solutions. If you are constrained by budget, see if Macabacus Lite meets your needs.
Sorry, coupon codes are not issued by request. Unless you received a coupon code directly from Macabacus, it is fake.
Macabacus' customers include both enterprises and individual retail customers. Enterprise customers often require peripheral services that retail customers do not. To keep Macabacus affordable for our retail customers, we offer these peripheral services to enterprise customers at additional charge, a la carte, rather than include them in licensing fees like your far more expensive enterprise solutions do.
You can pay immediately using major credit/debit cards, PayPal, or a checking/savings account (ACH debit) at our online checkout. Or, if you must use manual invoicing, you can submit a purchase order and take up to 30 days to pay via wire transfer or ACH credit.
In most cases, you can use our online checkout to submit a purchase order (select the "Bill Me" option at checkout). If not, email purchase orders ("POs") to firstname.lastname@example.org in PDF format, or as plain text. Manual invoicing is available for direct sales, only; resellers should select another payment method. Please note the following regarding manual invoicing:
Any payment we receive must match the invoiced amount. Some banks (particularly in Europe) deduct their wire transfer fees from the invoiced amount, resulting in underpayment. If this happens, your invoice will be marked unpaid and your service may be suspended, or you may receive a separate invoice for the wire transfer fee. You must then wire the difference between the received and invoiced amounts, plus another wire transfer fee to your bank. Consequently, underpayment may cost you over 2x the amount of underpayment. Check with your bank before sending payment to understand how its wire transfer fee is paid, and gross up your payment as necessary to cover your bank's fees.
Here is a simple example to help you understand why we do this. Suppose you add an additional seat to your subscription a few days before it renews and receive an invoice for $10. If you wire us $10, and your bank charges us $20, how much do we receive for your purchase? Clearly, wire transfers are not practical for small payments, which is why we offer alternative payment options.
Macabacus does not reject transactions—either your card's issuer (bank) or our payment gateway (PayPal or Stripe) does. If your card's issuer declined the transaction, you will have to contact it to learn why as we do not have that information. If our payment gateway rejected the transaction, it is often because the card has been linked to fraudulent activity. This occurs most frequently with transactions that originate in certain countries, but determining the exact reason for the decline requires additional information from our gateway, which can take several days to obtain and may ultimately be inconclusive.
So, the easiest solution is to try another credit card, or use another payment method described above. If alternative payment methods are not available to you, we may be able to try another payment gateway to see if it allows the transaction, or request that the gateway stop blocking the card (which can take several days).
No, we only sell licenses to our software on a subscription basis. The benefits of the subscription model are lower up-front costs and perpetual access to the latest version of Macabacus for any version of Office, including new features and other improvements.
You have 30 days to evaluate whether Macabacus meets your needs prior to making a purchase, so we generally do not provide refunds except under specific circumstances (e.g., account consolidation, improper upgrade to Suite). We cannot provide refunds after 30 days under any circumstance (our payment gateway's policy, not ours). Wire transfer and ACH credit payments cannot be refunded, but in cases where such transactions would otherwise qualify for a refund, a credit will be applied to the account.
Subscriptions normally renew automatically until canceled, but please see this documentation for more information.
You will need to purchase a new subscription using these instructions.
Your account will be suspended automatically once any invoice goes more than 10 days past due, resulting in temporary loss of access to Macabacus software for all of your users. Suspension only occurs after reasonable efforts to contact you have failed. These efforts include past due notices emailed to your billing contact(s) immediately when the invoice goes past due, and 4 and 7 days thereafter. These notices clearly warn that failure to remit payment promptly will result in suspension and loss of access.
To restore access, we must receive either (a) payment of the overdue amount via wire transfer or ACH credit, or (b) an automatically generated remittance notification sent to email@example.com showing that such payment is in progress. You can also restore access immediately by adding a credit card to your account and using it to pay your invoice via your Admin Console.
Suspension can be frustrating for customers, but please note that suspension occurs only after (a) payment is not received for 40 days, and (b) our repeated attempts to contact you are ignored. To reduce the liklihood of suspension, you should:
If you require assistance with a suspended account beyond the guidance provided here, your account will be assessed a late fee of $25 payable with the next naturally occurring invoice.
Macabacus works with desktop installations of Microsoft Office 365/2019/2016, 2013, and 2010 (32-bit and 64-bit) in Windows 10, 8, and 7 (32-bit and 64-bit). We no longer support Office 2007, which Microsoft has retired.
Browser-based and Windows Store "app" editions of Office 365 do not support sophisticated COM add-ins, which severely restricts their utility. Therefore, professional / enterprise users should always install the desktop version of Office locally. Office 365 customers may need to use the Office offline installer to install Office 2019/2016 locally.
Note that your PC may ship with the Windows Store edition of Office pre-installed. If so, you must remove this edition, then download the .msi-based edition from Microsoft and install it.
Yes. Office 365 is a subscription plan for Office software, not the software itself. If you have Office 365, then you should have the .msi-based edition of Office 2019/2016 installed locally. Refer to the FAQ above and see the Office 365 FAQ for more information.
While it is currently possible to develop what Microsoft confusingly refers to as "Office add-ins" for these Office editions, the development infrastructure provided by Microsoft to do this—an API—is woefully underdeveloped. At present, this incomplete API lacks tools that developers require to create Office add-ins comparable in any way to powerful COM add-ins. Until Microsoft focuses more effort on this API, anyone who requires the advanced Office functionality that only COM add-ins can deliver (which includes nearly all professional/enterprise users) will need to install the desktop version of Office locally.
Yes, so long as you have the desktop version of Office for Windows installed. You can create a Windows virtual machine on your Mac using VMware Fusion or Parallels. Office for Mac does not support sophisticated COM add-ins like Macabacus, and Microsoft is not expected to change this.
Most Macabacus functionality will work in a SharePoint environment, but some will not. You should evaluate Macabacus in your SharePoint environment to ensure it meets your needs before purchasing. Periodic updates to Macabacus may improve SharePoint compatibility.
You can download Macabacus software with any modern browser. Some corporate environments may prevent downloading the installer (an .exe file). If you are unable to download the software, upgrade your browser, check your firewall settings, and/or contact your IT personnel for assistance.
We provide 24/7 email support, and are generally most responsive to inquiries from 09:00 to 18:00 ET, Mon–Fri. We prioritize email support inquiries based on the nature of your problem, so response times may vary with your problem's severity and the availability of a solution in our Help Center, which provides immediate answers to most questions. In addition, support agents may be available to chat during the hours above. If so, a chat window will appear in the bottom right corner of our web pages.
Phone support may be offered only after efforts to resolve issues over email or chat have been exhausted. If phone support is required, be prepared to share your screen so that we can observe the problem firsthand.
Our ability to provide technical support often depends on your cooperation in providing the information we require to resolve your issue. The more information you provide, the better we can assist you.
Unless your organization has specifically negotiated phone support as part of its licensing agreement with Macabacus, phone support is offered only after efforts to resolve issues over email or chat have been exhausted. Our responsive email and chat support and extensive self-service capabilities (e.g., thorough documentation and troubleshooting guides, Admin Console) help you resolve nearly any technical or account/billing issue efficiently, making phone support unnecessary in most circumstances. If we do need to troubleshoot your problem over the phone, please be prepared to share your screen so that we can provide better guidance.
We understand that you might expect to pick up the phone to get support for your enterprise product and services. You—or, more likely, your employer—are paying a high, enterprise-level premium for that convenience. Macabacus is an enterprise product sold at a much lower retail price point. Only by limiting phone support to cases when it is really necessary can we deliver Macabacus to you at a fraction of what others charge for similar solutions.
Sorry, we do not operate an outbound call center.
We do not store any payment information, such as credit card numbers. In fact, your payment details are never exposed to Macabacus' servers—they are transmitted directly to and stored by our PCI-compliant subscription management vendor, when you check out online.
Macabacus add-ins log errors and record usage statistics in the background. This data generally does not contain sensitive information, and we use it only for internal purposes such as product improvement and troubleshooting. This data is transmitted over HTTPS protocol to Macabacus' servers—or, in the case of error logs, to a third-party provider—where it is stored.
If you prefer that Macabacus not collect this data, you can opt out. However, opting out may limit some Macabacus functionality and impair our ability to provide technical support when you need it, and is not recommended.
Note that certain errors logged by Macabacus contain file or folder paths. In general, file and folder paths should contain project or code names in place of sensitive information. Although paths logged by Macabacus are not normally read by humans, please avoid sending us data that includes sensitive information like "S:\Investment Banking\Clients\AAPL\MSFT Merger".
No, we use one of the most secure, salted encryption algorithms available to store passwords, making it unlikely that a hacker would be able to read passwords stored in our database. In recent, widely publicized data breaches, the primary concern is often that passwords were exposed because hacked companies did not securely store passwords.
Please generate a quote on our pricing page using the Get a Quote button.
Only for resellers that proactively promote our software and source more than USD 250,000 in global Macabacus sales, annually.
Immediate, for resellers.
The Macabacus account created at checkout is in the reseller's name, not the customer's. The reseller is responsible for account management, including changes to the subscription (e.g., purchasing additional licenses); provisioning of customer administrators; and, if no customer admins are provisioned, configuring end user access to Macabacus software. All of these operations can be performed in your self-service Admin Console, to which you must sign in. Please see this page for more information about how to purchase Macabacus using the online checkout.
The Macabacus account created upon processing your purchase order is in the customer's name, not the reseller's. Account management is performed by Macabacus or your customer, as applicable, rather than the reseller.
Software is downloaded directly from our website, so delivery is immediate.
We refer to Macabacus subscriptions by their plan names, only. There are no SKU codes.
Licenses are per user, and valid for any Windows, Office, or Macabacus software version. See our docs for more information.
Our EULA can be found here.
Macabacus subscriptions renew automatically by default. To prevent automatic renewal, cancel the subscription promptly after purchasing it. If you do cancel the subscription, then no notice of upcoming renewal will be sent to the billing contact 10 days prior to the end of the billing cycle. Therefore, be sure to track the term of the subscription internally so that your customer does not lose access to Macabacus without warning.
Your customer has 30 days to test and evaluate Macabacus prior to making a purchase. Therefore, we only offer refunds under specific circumstances (e.g., purchases made in error), and those refunds may be pro rated. Under no circumstance can we provide any refund after 30 days. Note that Macabacus licenses are intangible and Macabacus software is downloaded directly from our website, so there is no physical product to return.
Macabacus Lite is our "free tier" Excel add-in, which contains a small subset of the functionality found in the full version of Macabacus' tools for Excel. It is primarily intended for educational use and use in small organizations with budgetary constraints or whose core competency is not finance. See our pricing page to learn about key differences between Macabacus and Macabacus Lite.
See the these installation instructions.
You may generally use Macabacus Lite free of charge in businesses with:
Although we may relax these limits for some organizations, exemptions are not granted by request. Macabacus reserves the right to deny Macabacus Lite to any organization that engages in questionable or unethical business practices.
Macabacus does not distinguish between personal and commercial use because we cannot verify self-reported user intent. Therefore, your eligibility for Macabacus Lite is based on your employer, when applicable, per the question above.
Generally, yes, without restriction. However, interns at companies ineligible for Macabacus Lite are not eligible, either. A .edu email address does not certify you as a student, and is not required to certify you as a student.
Assuming that a technical/browser issue is not preventing download, you may be unable to download Macabacus Lite if:
Prior Macabacus Lite users are not necessarily entitled to re-download Macabacus Lite—eligibility requirements or your employer's satisfaction of those requirements may have changed. If your organization has purchased a Macabacus subscription, preventing your download of Macabacus Lite ensures a consistent Macabacus user experience across your organization. If you cannot download Macabacus Lite, then your use of Macabacus Lite is prohibited.
Evaluate the full version of Macabacus using the 30-day free trial instead. The Macabacus Lite experience is not at all representative of the full Macabacus experience.
You cannot. Macabacus Lite is a free product, so we do not manage Macabacus Lite access for individual users, and cannot accept self-reported usage for obvious reasons. Instead, we use algorithms, data, and other considerations to estimate usage to determine whether your company is above/below the five-PC limit. Accordingly, our estimates sometimes differ from actual usage (particularly in the case of turnover). If you are interested in license management capabilities, please consider our premium Macabacus products.