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Frequently Asked Questions

Products

What is the difference between Macabacus subscription plans?

A Macabacus Suite subscription provides access our Excel, PowerPoint, and Word tools. A Macabacus Modeler subscription provides access to our Excel tools, only, while a Macabacus Presenter subscription provides access to our PowerPoint tools, only.

What is the difference between Macabacus and Macabacus Lite?

Macabacus Lite is a VBA add-in for Excel that contains a small subset of the Excel tools offered by Macabacus, a COM add-in for Office. See our Macabacus Lite FAQ for more information.

Do you build customized solutions?

No. We build customizable solutions designed to meet the needs of all finance professionals. However, if you have a suggestion for a new feature or how to improve an existing one, please let us know. If your suggestion makes sense for our entire user base, we will build it into the product. This way, you can reap the benefits of a customized solution without paying a premium for it.

Will Macabacus conflict with other add-ins I have installed?

Some Excel add-ins, such as Capital IQ, FactSet, and Bloomberg have shortcut keystrokes that may conflict with Macabacus shortcut keystrokes. However, you can easily deconflict shortcut keystrokes within Macabacus or the other add-in. There are no other known conflicts. In fact, most of our customers use Macabacus alongside Capital IQ, FactSet, and/or Bloomberg.

Trials

How do I begin a Macabacus trial?

Download the full version of Macabacus (not Macabacus Lite) and install it. Enter your email address when prompted to initiate your trial. No credit card is required.

How long is the Macabacus trial period? Can I extend my trial?

Macabacus may be evaluated free of charge for 30 days. Trials may be extended for potential enterprise customers at Macabacus' discretion. Email us to request an extension.

How does the Macabacus trial version differ from the regular, licensed version?

There is no difference. The trial version is fully functional and offers all tools and features found in the licensed version.

Am I eligible for a trial?

The spirit and intent of the free trial, as with any software trial, is to provide prospective customers an opportunity to evaluate Macabacus prior to making a purchase. Once your organization purchases Macabacus, no further evaluation is required, and your organization's current, future, and temporary employees are no longer eligible for the free trial. Accordingly, employees whose employers already have a Macabacus account may be unable to initiate trials, and the software will require activation prior to use.

Also, previously licensed Macabacus users not are eligible for trials.

Licensing

How does Macabacus licensing work?

Licensing is per user. See our documentation for more information.

Do you offer site licenses?

No, per the FAQ above. However, you can purchase as many licenses as your company requires in a single account.

Can I use Macabacus on a work and a home computer with a single license?

Yes. See our documentation for more information.

How do I manage user access to Macabacus?

Users can be provisioned via our easy-to-use Admin Console. See our documentation for more information.

Where is your EULA?

Our EULA can be found here.

Pricing

What does Macabacus cost?

Please see our pricing page.

Is pricing negotiable?

No, but we may offer incentives for strategically important sales opportunities such as volume discounts, our Low Price Guarantee, and special promotions.

May I have a quote?

Please generate a quote on our pricing page.

We do not provide prorated quotes for purchases in the middle of a billing cycle because the amount due is based on time remaining in your billing cycle at the time of purchase, which cannot be known in advance. However, you can estimate the amount due by multiplying the full-year price by the number of days remaining in your cycle at your expected date of purchase, and dividing by 365.

Do you offer volume discounts?

Macabacus is already heavily discounted relative to alternative solutions, so we only offer discounts above 50 licenses. Generate a quote to see your volume discount.

Do you offer student discounts?

No—Macabacus is already accessibly priced for retail customers like students and discounted heavily relative to alternative solutions. If you are constrained by budget, see if Macabacus Lite meets your needs.

May I have a coupon code?

Sorry, coupon codes are not issued by request. Unless you received a coupon code directly from Macabacus, it is fake.

Why must I pay extra for peripheral services like training?

Macabacus' customers include both enterprises and individual retail customers. Enterprise customers often require peripheral services (e.g., training) that retail customers do not. To keep Macabacus affordable for our retail customers, we offer these peripheral services at an additional charge, a la carte, rather than bundle them with much larger licensing fees you pay other vendors.

Purchasing

What payment methods are accepted?

You can pay immediately using major credit/debit cards, PayPal, or a checking/savings account (ACH debit) at our online checkout. Or, if you must use manual invoicing, you can submit a purchase order and take up to 30 days to pay via wire transfer or ACH credit.

  • Credit/debit cards (MasterCard, Visa, American Express, Discover) and PayPal may be used for any purchase.
  • ACH debit is available only to U.S. customers for annual plans, and requires a minimum purchase of 2 seats (licenses).
  • Manual invoicing is available only for annual plans, and requires a minimum purchase of 4 seats (licenses). Payment must be made within 30 days via wire transfer or ACH credit; we do not accept checks. See below for more information.

How do I submit a purchase order?

In most cases, you can use our online checkout to submit a purchase order (select the "Bill Me" option at checkout). If not, email purchase orders ("POs") to sales@macabacus.com in PDF format, or as plain text. Manual invoicing is available for direct sales, only; resellers should select another payment method. Please note the following regarding manual invoicing:

  • Orders must total 4 or more seats (licenses).
  • Monthly plans cannot be purchased using manual invoicing.
  • The additional processing fee should be reflected in POs submitted via email.
  • Payment must be made by ACH credit or wire transfer; we do not accept checks.
  • Payment terms are Net 30 (no exceptions).
  • Your access to Macabacus software begins when we process your order, not when payment is received.
  • There is a $50 fee for late payments.
  • Upon payment, email a remittance notice to billing@macabacus.com that includes your account code or invoice number so that we can mark your invoice paid. Otherwise, your payment may not be recorded and your service may be suddenly suspended.
  • Macabacus is a subscription that renews automatically until canceled. As such, you will receive an automatically generated invoice at renewal, whether or not we have received a renewal PO from you. If your last submitted PO contained a PO number, that PO number will appear on subsequent invoices unless you submit a renewal PO with a different number at least 48 hrs before the renewal invoice is sent.
  • Upcoming renewal notifications are emailed 10 days prior to renewal. If this allows you insufficient time to prepare a renewal PO, be sure to track your Macabacus renewal internally rather than rely on our email notification.
  • Although not required, your order should specify a group email address to which billing notifications will be sent (e.g., invoices@company.com), rather than the email address of a specific individual.
  • A subscription will be suspended automatically if any invoice related to that subscription is more than 10 days past due. Your billing contact(s) will receive three late payment notices prior to suspension. If your subscription is suspended, you can restore access for your users by (a) submitting payment electronically, or (b) emailing an automatically generated remittance notice to billing@macabacus.com. You can immediately restore access by paying your invoice with a credit card via your Admin Console.

Who pays wire transfer fees?

Any payment we receive must match the invoiced amount. Some banks (particularly in Europe) deduct their wire transfer fees from the invoiced amount, resulting in underpayment. If this happens, your invoice will be marked unpaid and your service may be suspended, or you may receive a separate invoice for the wire transfer fee. You must then wire the difference between the received and invoiced amounts, plus another wire transfer fee to your bank. Consequently, underpayment may cost you over 2x the amount of underpayment. Check with your bank before sending payment to understand how its wire transfer fee is paid, and gross up your payment as necessary to cover your bank's fees.

Here is a simple example to help you understand why we do this. Suppose you add an additional seat to your subscription a few days before it renews and receive an invoice for $10. If you wire us $10, and your bank charges a $20 wire transfer fee, how much do we receive for your purchase? Clearly, wire transfers are not practical for small payments, which is why we offer alternative payment options.

Why was my credit card declined?

Macabacus does not reject transactions—either your card's issuer (bank) or our payment gateway (PayPal or Stripe) does. If your card's issuer declined the transaction, you will have to contact it to learn why as we do not have that information. If our payment gateway rejected the transaction, it is often because the card has been linked to fraudulent activity. This occurs most frequently with transactions that originate in certain countries, but determining the exact reason for the decline requires additional information from our gateway, which can take several days to obtain and may ultimately be inconclusive.

So, the easiest solution is to try another credit card, or use another payment method described above. If alternative payment methods are not available to you, we may be able to try another payment gateway to see if it allows the transaction, or request that the gateway stop blocking the card (which can take several days).

Can I purchase Macabacus outright?

No, we only sell licenses to our software on a subscription basis. The benefits of the subscription model are lower up-front costs and perpetual access to the latest version of Macabacus for any version of Office, including new features and other improvements.

Do you offer refunds?

You have 30 days to evaluate whether Macabacus meets your needs prior to making a purchase, so we generally do not provide refunds except under specific circumstances (e.g., account consolidation, improper upgrade to Suite). We cannot provide refunds after 30 days under any circumstance (our payment gateway's policy, not ours). Wire transfer and ACH credit payments cannot be refunded, but in cases where such transactions would otherwise qualify for a refund, a credit will be applied to the account.

Subscriptions

How do I renew my subscription?

Subscriptions normally renew automatically until canceled, but please see this documentation for more information.

My subscription expired. Now what?

You will need to purchase a new subscription using these instructions.

My account is suspended due to a billing issue. Now what?

Your account will be suspended automatically once any invoice goes more than 10 days past due, resulting in temporary loss of access to Macabacus software for all of your users. Suspension only occurs after reasonable efforts to contact you have failed. These efforts include past due notices emailed to your billing contact(s) immediately when the invoice goes past due, and 4 and 7 days thereafter. These notices clearly warn that failure to remit payment promptly will result in suspension and loss of access.

To restore access, we must receive either (a) payment of the overdue amount via wire transfer or ACH credit, or (b) an automatically generated remittance notification sent to billing@macabacus.com showing that such payment is in progress. You can also restore access immediately by adding a credit card to your account and using it to pay your invoice via your Admin Console.

Suspension can be frustrating for customers, but please note that suspension occurs only after (a) payment is not received for 40 days, and (b) our repeated attempts to contact you are ignored. To reduce the likelihood of suspension, you should:

  • Keep your billing email address(es) up-to-date in your Admin Console
  • Specify at least two billing email addresses for redundancy
  • Specify a group email address (e.g., invoices@company.com), rather than the email address of a specific individual
  • Pay invoices on time, in general

If you require assistance with a suspended account beyond the guidance provided here, your account will be assessed a late fee of $25 payable with the next naturally occurring invoice.

System Requirements

Will Macabacus run on my version of Office?

Macabacus works with desktop installations of Microsoft Office 365/2019/2016, 2013, and 2010 (32-bit and 64-bit) in Windows 10, 8, and 7 (32-bit and 64-bit). We no longer support Office 2007, which Microsoft has retired.

Browser-based and Windows Store "app" editions of Office 365 do not support sophisticated COM add-ins, which severely restricts their utility. Therefore, professional / enterprise users should always install the desktop version of Office locally. Office 365 customers may need to use the Office offline installer to install Office 2019/2016 locally.

Note that your PC may ship with the Windows Store edition of Office pre-installed. If so, you must remove this edition, then download the .msi-based edition from Microsoft and install it.

Does Macabacus work in Office 365?

Yes. Office 365 is a subscription plan for Office software, not the software itself. If you have Office 365, then you should have the .msi-based edition of Office 2019/2016 installed locally. Refer to the FAQ above and see the Office 365 FAQ for more information.

When will you support web-based and Windows Store "app" editions of Office?

While it is currently possible to develop what Microsoft confusingly refers to as "Office add-ins" for these Office editions, the development infrastructure provided by Microsoft to do this—an API—is woefully underdeveloped. At present, this incomplete API lacks tools that developers require to create Office add-ins comparable in any way to powerful COM add-ins. Until Microsoft focuses more effort on this API, anyone who requires the advanced Office functionality that only COM add-ins can deliver (which includes nearly all professional/enterprise users) will need to install the desktop version of Office locally.

Does Macabacus work on a Mac?

Yes, so long as you have the desktop version of Office for Windows installed. You can create a Windows virtual machine on your Mac using VMware Fusion or Parallels. Office for Mac does not support sophisticated COM add-ins like Macabacus, and Microsoft is not expected to change this.

Does Macabacus work with SharePoint?

Most Macabacus functionality will work in a SharePoint environment, but some will not. You should evaluate Macabacus in your SharePoint environment to ensure it meets your needs before purchasing. Periodic updates to Macabacus may improve SharePoint compatibility.

How do I download the software?

You can download Macabacus software with any modern browser. Some corporate environments may prevent downloading the installer (an .exe file). If you are unable to download the software, upgrade your browser, check your firewall settings, and/or contact your IT personnel for assistance.

Support

What is your customer support model?

We provide 24/7 email support, and are generally most responsive to inquiries from 09:00 to 18:00 ET, Mon–Fri. We prioritize email support inquiries based on the nature of your problem, so response times may vary with your problem's severity and the availability of a solution in our Help Center, which provides immediate answers to most questions. In addition, support agents may be available to chat during the hours above. If so, a chat window will appear in the bottom right corner of our web pages.

Phone support may be offered only after efforts to resolve issues over email or chat have been exhausted. If phone support is required, be prepared to share your screen so that we can observe the problem firsthand.

Our ability to provide technical support often depends on your cooperation in providing the information we require to resolve your issue. The more information you provide, the better we can assist you.

Is there a support number I can call?

Unless your organization has specifically negotiated phone support as part of its licensing agreement with Macabacus, phone support is offered only after efforts to resolve issues over email or chat have been exhausted. Our responsive email and chat support and extensive self-service capabilities (e.g., thorough documentation and troubleshooting guides, Admin Console) help you resolve nearly any technical or account/billing issue efficiently, making phone support unnecessary in most circumstances. If we do need to troubleshoot your problem over the phone, please be prepared to share your screen so that we can provide better guidance.

We understand that you might expect to pick up the phone to get support for your enterprise product and services. You—or, more likely, your employer—are paying a high, enterprise-level premium for that convenience. Macabacus is an enterprise product sold at a much lower retail price point. Only by limiting phone support to cases when it is really necessary can we deliver Macabacus to you at a fraction of what others charge for similar solutions.

Can you call me?

Sorry, we do not operate an outbound call center.

Security

Where do you store my payment information?

We do not store any payment information, such as credit card numbers. In fact, your payment details are never exposed to Macabacus' servers—they are transmitted directly to and stored by our PCI-compliant subscription management vendor, when you check out online.

What information do Macabacus add-ins collect?

Macabacus add-ins log errors and record usage statistics in the background. This data generally does not contain sensitive information, and we use it only for internal purposes such as product improvement and troubleshooting. This data is transmitted over HTTPS protocol to Macabacus' servers—or, in the case of error logs, to a third-party provider—where it is stored.

If you prefer that Macabacus not collect this data, you can opt out. However, opting out may limit some Macabacus functionality and impair our ability to provide technical support when you need it, and is not recommended.

Note that certain errors logged by Macabacus contain file or folder paths. In general, file and folder paths should contain project or code names in place of sensitive information. Although paths logged by Macabacus are not normally read by humans, please avoid sending us data that includes sensitive information like "S:\Investment Banking\Clients\AAPL\MSFT Merger".

Do you store passwords as human-readable "clear text"?

No, we use one of the most secure, salted encryption algorithms available to store passwords, making it unlikely that a hacker would be able to read passwords stored in our database. In recent, widely publicized data breaches, the primary concern is often that passwords were exposed because hacked companies did not securely store passwords.

What is your privacy policy?

Our Privacy Policy can be found here here.

Software Resellers

How do I request a quote?

Please generate a quote on our pricing page using the Get a Quote button.

We do not provide prorated quotes for purchases in the middle of a billing cycle because the amount due is based on time remaining in your billing cycle at the time of purchase, which cannot be known in advance. However, you can estimate the amount due by multiplying the full-year price by the number of days remaining in your cycle at your expected date of purchase, and dividing by 365. We suggest overestimating the cost of mid-cycle purchases when quoting your customer and then presenting them with a lower cost when you actually bill them. Or, simply quote your customer the full-year cost of the number of licenses they require (computed using our online quote generator); the actual cost will be no higher.

Do you offer a reseller discount?

Only for resellers that proactively promote our software and source more than USD 250,000 in global Macabacus sales, annually.

Is deal registration available?

No.

What are the payment terms?

Immediate, for resellers.

How do I purchase Macabacus for a customer?

You can purchase Macabacus using our online checkout, or by submitting a purchase order to sales@macabacus.com. Please note the following about each purchasing method:

Online Checkout

The Macabacus account created at checkout is in the reseller's name, not the customer's. The reseller is responsible for account management, including changes to the subscription (e.g., purchasing additional licenses); provisioning of customer administrators; and, if no customer admins are provisioned, configuring end user access to Macabacus software. All of these operations can be performed in your self-service Admin Console, to which you must sign in. Please see this page for more information about how to purchase Macabacus using the online checkout.

Purchase Orders

The Macabacus account created upon processing your purchase order is in the customer's name, not the reseller's. Account management is performed by Macabacus or your customer, as applicable, rather than the reseller.

  • Monthly plans cannot be purchased via PO.
  • All orders placed via PO are subject to an additional processing fee, which should be reflected in the PO. This fee also applies to subsequent orders placed for the same account (e.g., purchasing additional licenses for your customer).
  • Payment terms are immediate and payment is made via credit card, so POs must include all necessary credit card information.
  • Macabacus is a subscription that renews automatically until canceled. If you do not cancel the subscription prior to renewal, it will renew automatically, whether or not you submit a renewal PO. If you cancel the subscription and do not submit a renewal PO prior to expiration of the subscription, your customer will lose access to Macabacus software. Upcoming renewal notifications are emailed 10 days prior to renewal. If this allows you insufficient time to prepare a renewal PO, be sure to track your Macabacus renewal internally.

What is the delivery method?

Software is downloaded directly from our website, so delivery is immediate.

What is the SKU code?

We refer to Macabacus subscriptions by their plan names, only. There are no SKU codes.

How does licensing work?

Licenses are per user, and valid for any Windows, Office, or Macabacus software version. See our docs for more information.

Where are your Terms of Use?

Our EULA can be found here.

What if I do not want the subscription to renew automatically?

Macabacus subscriptions renew automatically by default. To prevent automatic renewal, cancel the subscription promptly after purchasing it. If you do cancel the subscription, then no notice of upcoming renewal will be sent to the billing contact 10 days prior to the end of the billing cycle. Therefore, be sure to track the term of the subscription internally so that your customer does not lose access to Macabacus without warning.

What is your return policy?

Your customer has 30 days to test and evaluate Macabacus prior to making a purchase. Therefore, we only offer refunds under specific circumstances (e.g., purchases made in error), and those refunds may be pro rated. Under no circumstance can we provide any refund after 30 days. Note that Macabacus licenses are intangible and Macabacus software is downloaded directly from our website, so there is no physical product to return.

Macabacus Lite

What is Macabacus Lite?

Macabacus Lite is our "free tier" Excel add-in, which contains a small subset of the functionality found in the full version of Macabacus' tools for Excel. It is primarily intended for educational use and use in small organizations with budgetary constraints or whose core competency is not finance. See our pricing page to learn about key differences between Macabacus and Macabacus Lite.

How do I install Macabacus Lite?

See the these installation instructions.

Is Macabacus Lite available for commercial use?

You may generally use Macabacus Lite free of charge in businesses with:

  • no more than 5 Macabacus Lite users, and
  • 40 or fewer total employees (as computed at the parent company level).

Although we may relax these limits for some organizations, exemptions are not granted by request. Macabacus reserves the right to deny Macabacus Lite to any organization that engages in questionable or unethical business practices.

Is Macabacus Lite available for personal use?

Macabacus does not distinguish between personal and commercial use because we cannot verify self-reported user intent. Therefore, your eligibility for Macabacus Lite is based on your employer, when applicable, per the question above.

Is Macabacus Lite available for educational use?

Generally, yes, without restriction. However, interns at companies ineligible for Macabacus Lite are not eligible, either. A .edu email address does not certify you as a student, and is not required to certify you as a student.

Why can't I download Macabacus Lite?

Assuming that a technical/browser issue is not preventing download, you may be unable to download Macabacus Lite if:

  • You are ineligible for Macabacus Lite as described above, or
  • Your organization has or had a paid Macabacus subscription, or
  • You entered false or misleading information in the download form, such as a disposable email address.

Prior Macabacus Lite users are not necessarily entitled to re-download Macabacus Lite—eligibility requirements or your employer's satisfaction of those requirements may have changed. If your organization has purchased a Macabacus subscription, preventing your download of Macabacus Lite ensures a consistent Macabacus user experience across your organization. If you cannot download Macabacus Lite, then your use of Macabacus Lite is prohibited.

I want to try Macabacus Lite to decide whether to purchase Macabacus.

Evaluate the full version of Macabacus using the 30-day free trial instead. The Macabacus Lite experience is not at all representative of the full Macabacus experience.

Some users left my company. How can I "free up" Macabacus Lite "licenses" so others can use it?

You cannot. Macabacus Lite is a free product, so we do not manage Macabacus Lite access for individual users, and cannot accept self-reported usage for obvious reasons. Instead, we use algorithms, data, and other considerations to estimate usage to determine whether your company is above/below the five-PC limit. Accordingly, our estimates sometimes differ from actual usage (particularly in the case of turnover). If you are interested in license management capabilities, please consider our premium Macabacus products.

Can I buy Macabacus Lite?

No.