Macabacus complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States. Macabacus has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Before July 16, 2020, we relied on our EU-U.S. Privacy Shield certification to transfer Personal Data that we receive from the EU and the UK to Macabacus in the U.S. On July 16, 2020, the European Court of Justice ruled that the EU-U.S. Privacy Shield is no longer available for these data transfers. Before September 8, 2020, we relied on our Swiss-U.S. Privacy Shield certification to transfer Personal Data that we received from Switzerland to the U.S. but on September 8, 2020 the Swiss Federal Data Protection and Information Commissioner determined that the Swiss-U.S. Privacy Shield is no longer available for these data transfers. We continue to comply with the Privacy Shield Principles described under the preceding paragraph as required by the U.S. Department of Commerce.
In compliance with the Privacy Shield Principles, Macabacus commits to resolve complaints about our collection or use of your personal information. European Union, UK, and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. You may also have the option to choose binding arbitration under certain circumstances in order to resolve complaints not resolved by any other means. For more information, please visit the Privacy Shield website.
In compliance with the Privacy Shield framework, individuals have the right to access the personal information about them and be able to correct, amend, or delete that information where it is inaccurate, or has been processed in violation of the Principles, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.
Macabacus will not sell, share, or rent your personal information to any third party, except with the third parties listed below as required to deliver you services. If we change this policy in the future, we will alert you and also provide individuals with an opt-out or opt-in choice before we share their data with third parties, or before we use it for a purpose other than which it was originally collected or subsequently authorized.
In the context of an onward transfer, Macabacus has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Macabacus shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Macabacus proves that it is not responsible for the event giving rise to the damage.
In some cases, Macabacus may be required to disclose personal information in response to lawful requests from public authorities, including for national security or law enforcement purposes.
The Federal Trade Commission has jurisdiction over Macabacus’ compliance with the Privacy Shield.
The following is a list of companies with whom we may share your data or who collect your data on our behalf for purposes outlined in our Privacy Policy.
| Third Party | Service Provided |
| Microsoft Azure | Cloud computing |
| Recurly | Payment processing |
| PayPal | Payment processing |
| Stripe | Payment processing |
| Check Commerce | Payment processing |
| Help Scout | Customer communication |
| Klaviyo | Customer communication |
| MailChimp | Customer communication |
| Atlassian | Customer communication |
| Raygun | Application monitoring |
| Google Workspace | Collaboration and productivity |
| Slack | Team messaging |